Please read this Privacy Policy in full.
Your privacy is very important to us. This privacy statement explains what personal data Cleargro collects from you when you use www.cleargro.co.uk and app.cleargro.co.uk, and how we use and protect that data.
Cleargro offers services to help grow your business.
Personal information submitted through this website is collected by:
Vertical Plus Limited
The Apex
Derriford Business Park
Brest Road
Plymouth
Devon
PL6 5FL
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Cookies help us understand visitors to our website by tracking how you use our website, in a way that doesn’t ever identify you personally. We may use cookies to tailor the website to your needs, by gathering and remembering information about your preferences.
When you first visit our site, a cookie control bar will appear, giving you the option to opt out of cookies.
We use Google Analytics to help us understand how our users interact with the website – you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We may use your personal information to deliver targeted advertisements or marketing communications that we think may be of interest to you.. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by following the links provided below:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
We will send you marketing emails if you have given us your consent. These emails will inform you about new products or services we believe may interest you.
You can unsubscribe at any time.
We use Hotjar in order to better understand our users’ needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.
Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
We are dedicated to safeguarding your information. To prevent unauthorised access or disclosure, we have implemented appropriate procedures to protect and secure the information we collect online.
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.
If you have a complaint you can contact the Information Commissioner’s Office (ICO) which is the data privacy supervisory authority in the UK.
Under the GDPR (the EU General Data Protection Regulation), you have a number of specific rights with regards to your personal information:
Right of access
If you want to know if we are storing or processing any personal data about you, you can contact us to find out.
If this is the case, you may find out what purpose it is being stored for and request a copy of your data by contacting us. Your data will be supplied as soon as is practical in a CSV (comma separated value) file format which can be opened as a simple text file or as a spreadsheet.
There is no charge for making a request or for the electronic data file, but if the number and frequency of requests is unreasonable we may charge an admin fee.
Right to correction
If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.
Right to erasure
If you want to remove your personal data from our records, you can request this by contacting us. We will remove the data as far as it is practically within our power, and where we are not legally obliged to retain it.
Right to object
If you no longer want us to process your data you can request this by contacting us.
Right to complain
If you are unhappy with how we are managing your personal data, you can lodge a complaint with the UK Supervisory Authority, the Information Commissioner’s Office (ICO).
We implement appropriate security measures to safeguard your personal information from unauthorised access, use, or disclosure. However, please be aware that no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
We may update this Privacy Policy at any time. When we do, we will post the revised policy on our website and update the “Last Updated” at the bottom of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
If you are unsure of anything outlined in this Privacy Policy, please email us at info@verticalplus.co.uk.
Last Updated: 19 September 2024