Cleargro is committed to protecting the confidentiality, integrity, and availability of our customers’ data. We understand that the information you share with us is commercially sensitive. This policy explains how we safeguard your data at every stage.
1. Overview
Cleargro processes ecommerce, advertising, and analytics data solely for the purpose of providing insights and recommendations that help you grow revenue. We never sell, share, or use customer data for any purpose unrelated to delivering the Cleargro service.
2. Data Collection & Use
What data we access
Depending on your integrations, Cleargro may process:
- Product & inventory data (e.g., SKUs, pricing, stock levels)
- Sales & order information
- Google Analytics metrics
- Google Ads campaign performance metrics
- User behaviour signals within Cleargro (for improving product experience)
What we DO NOT collect
- Customer payment information
- Sensitive personal data
- Full customer PII beyond what is necessary for ecommerce analytics
- Any data from platforms unless authorised explicitly by you
Purpose of data use
We use data exclusively for:
- Generating actionable opportunities and insights
- Producing reports
- Monitoring performance for alerts and notifications
- Improving algorithmic accuracy and platform reliability
3. Data Security Practices
Encryption
- In transit: All data is encrypted using industry-standard TLS 1.2/1.3.
- At rest: All stored data is encrypted using AES-256 or stronger encryption.
Account Protection
- Role-based access controls
- Secure OAuth flow for Google Ads integration
4. Infrastructure & Access Control
Hosting
Cleargro is hosted on secure, enterprise-grade cloud infrastructure with:
- 24/7 monitoring
- Redundant systems
- Regular security patching
- Strong physical and network-level protections
Internal Access
- Only authorised staff required to support the platform may access limited system-level data.
- All access is logged, monitored, and audited.
- Staff receive regular security and privacy training.
5. Data Retention & Deletion
Retention
We retain customer data only as long as needed to provide our service. Historical data may be stored to support long-term analytics and trend reporting unless you request otherwise.
Deletion
Upon cancellation or request, we will:
- Remove your data from active systems within 30 days
- Remove remaining backups within 90 days (industry standard)
- Provide confirmation of deletion upon request
6. Privacy & Compliance
- GDPR compliant for UK/EU customers
- Data processing agreements (DPAs) available on request
- Cookies used only for secure authentication and product analytics
- No data is sold or used for advertising purposes
7. Incident Response
If a data breach or security event were ever to occur, Cleargro will:
- Immediately investigate and contain the incident
- Notify affected customers without undue delay
- Provide clear guidance on remedial steps
- Work to prevent recurrence with updated controls
9. Customer Control & Transparency
Customers can:
- Request all synced data within the platform
- Disconnect integrations at any time
- Request data removal
- Limit the data Cleargro can access
