Complaints policy

We are committed to providing excellent service to all our customers. If you are unhappy with any aspect of our service, we encourage you to let us know so we can address the issue quickly and fairly.

How to Make a Complaint

If you have a complaint, please contact us via support@cleargro.co.uk

Please provide as much detail as possible, including your account information, the nature of the complaint, and any relevant supporting documents.

How We Handle Complaints

1. Acknowledgement – We will acknowledge receipt of your complaint within 2 business days.

2. Investigation – Your complaint will be reviewed by the relevant team or manager. We may contact you for further information to help us understand and resolve the issue.

3. Response – We aim to provide a full response within 10 business days. If more time is required, we will inform you and provide an estimated timeline for resolution.

4. Resolution – Where your complaint is upheld, we will take appropriate action to resolve the matter.

If you are not satisfied with the outcome, you may request that the complaint be escalated to senior management for further review.

Continuous Improvement

We treat complaints as an opportunity to learn and improve. Feedback from complaints will be reviewed regularly to help us enhance our products and services.